I’d also like to know how this sort of response encourages/engages users to post.
I don’t think that this post is particularly bad? This is someone saying that we’ve changed the system and there isn’t much we can do to make everyone happy. We’ve changed it for the better, a system that will last longer and once the dust settles and people realize what it’s done for them they will be a lot happier.
I don’t think that changing the cash shop items is a huge change that people have been asking for, but it’s something that we relented on (and I’m glad we did!) and changed.
It’s our job to know what is good for everyone, and like I said in one of my last posts, that means that a lot of people who are used to how it is now are going to hate it and threaten (or even quit). But when we’re making changes for the majority of users, unfortunately sometimes that is a consequence.